dmwin Terms & Conditions — Please Read Before Using the Platform

Key Points at a Glance

What These Terms Cover

1Eligibility and Registration Requirements

To open an account and use any service on dmwin, you must satisfy all of the following eligibility requirements at the time of registration and on an ongoing basis throughout your use of the platform.

• You must be at least 21 years of age. dmwin strictly prohibits use of the platform by anyone under the age of 21. Providing false information about your age is a material breach of these Terms & Conditions.
• You must be a real individual acting on your own behalf. Corporate entities, automated accounts, bots, and proxy registrations are not permitted.
• You may hold only one account on dmwin. Duplicate accounts — whether registered under different names, phone numbers, or payment methods — will be suspended and any associated balances forfeited.
• You must provide accurate, current, and complete information at registration. You are responsible for updating your account details if they change. Providing false or misleading information may result in account suspension.

dmwin reserves the right to request identity verification (KYC) documentation at any point, including but not limited to: proof of age, proof of identity (national ID or passport), and proof of address. Failure to provide requested documentation within a reasonable timeframe may result in account restriction or closure.

2Account Registration and Security

Each registered account on dmwin is personal to the account holder. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

Password and Login Security

You must not share your dmwin username, password, or account access with any third party. dmwin will never ask for your full password via email, live chat, or phone. If you believe your account has been accessed without your authorisation, you must notify dmwin immediately at [email protected]. dmwin accepts no liability for losses resulting from unauthorised account access where the account holder has shared or failed to safeguard their credentials.

Account Suspension and Closure

You may request account closure at any time by contacting dmwin support. Pending withdrawals will be processed to the payment method used for deposits before the account is closed. dmwin reserves the right to suspend or close accounts without prior notice where a breach of these Terms & Conditions is suspected or confirmed.

3Deposits, Withdrawals, and Payment Methods

dmwin supports the following payment methods for Bangladesh players: bKash, Nagad, and Rocket mobile wallets. All transactions are conducted in Bangladeshi Taka (BDT). dmwin does not accept international credit or debit cards at this time.

Deposit Conditions

The minimum deposit amount is ৳100 for all supported payment methods. There is no maximum deposit limit for standard accounts. Deposits must be made from a payment account registered in the account holder's own name. Third-party deposits are not permitted and will be returned to source, less any applicable transaction fees charged by the payment provider. dmwin reserves the right to request verification that the deposit source belongs to the account holder.

Withdrawal Conditions

Withdrawal requests are processed within 1–4 hours during normal Bangladesh Standard Time (BST, UTC+6) operating windows. Processing times may be extended during periods of high transaction volume, public holidays, or when additional verification is required. Withdrawals are made to the same payment method used for the most recent deposit unless otherwise agreed with dmwin support. The following conditions apply to all withdrawal requests:

• Bonus funds must meet the applicable wagering requirement before a withdrawal can be processed. Withdrawing before meeting the wagering requirement will result in forfeiture of the bonus and any associated winnings derived from bonus funds.
• dmwin reserves the right to perform enhanced KYC verification before processing any withdrawal above ৳50,000 or where unusual account activity has been flagged by the platform's risk monitoring system.
• There are no hidden fees charged by dmwin for standard bKash or Nagad withdrawals. Any transaction fee applied by the mobile wallet provider is outside dmwin's control and is the account holder's responsibility.

4Bonuses, Promotions, and Wagering Requirements

dmwin offers bonuses and promotions to eligible registered players from time to time, including welcome bonuses, reload bonuses, and seasonal promotions tied to events such as the BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. The following general conditions apply to all bonuses unless specific promotion terms state otherwise:

• Bonuses are available to players aged 21 and above with a verified dmwin account in good standing. Bonuses cannot be combined unless explicitly stated in the promotion terms.
• All bonuses are subject to a wagering requirement. The applicable wagering requirement will be stated in the individual promotion terms at the time of the offer. Wagering requirements must be met within the validity period of the bonus. Any bonus not used within its validity period will be forfeited automatically.
• dmwin reserves the right to withdraw any bonus offer, modify bonus terms, or reclaim bonus funds from an account where the platform has evidence that the player is engaged in bonus abuse, match betting, or any form of exploitation of the bonus system.
• Free spins awarded as part of a promotion are subject to a maximum win cap unless otherwise stated. Any winnings derived from free spins above the cap will be removed from the account balance at the time of withdrawal.

dmwin is not responsible for any tax liability that may arise from bonus winnings or gaming winnings in the account holder's jurisdiction. It is the account holder's responsibility to understand and comply with applicable local tax obligations.

5Prohibited Conduct

The following conduct is strictly prohibited on dmwin. Engaging in any of the following may result in immediate account suspension, permanent ban, forfeiture of account balance, and — where applicable — referral to relevant authorities.

• Registering more than one account, or using another person's account or personal details to access the platform.
• Using automated software, bots, scripts, or any technology designed to gain an unfair advantage over other players or the platform.
• Engaging in any form of match fixing, collusion with other players, or any strategy designed to exploit loopholes in game rules or betting markets.
• Using the platform for any money laundering activity, including depositing funds from illegal sources or using the platform to process or disguise the origins of funds.
• Abusing the customer support team, including using threatening, offensive, or discriminatory language toward dmwin staff in any communication channel.

dmwin employs real-time monitoring systems to detect prohibited conduct. All flagged accounts are reviewed by the compliance team before any action is taken. Players who believe their account has been incorrectly flagged may submit a formal dispute to [email protected] with supporting documentation.

6Responsible Gaming Obligations

dmwin is committed to promoting responsible gaming practices among all players. The platform enforces a minimum playing age of 21 years and provides tools that allow players to manage their gaming activity, including deposit limits, session time reminders, and self-exclusion options. By registering an account on dmwin, you acknowledge that: (a) gambling carries financial risk and is a form of entertainment, not a guaranteed income source; (b) you are responsible for your own gaming decisions; and (c) you will use the responsible gaming tools available in your account settings if you feel your gaming is becoming problematic.

Players who wish to self-exclude from dmwin should contact [email protected] with the subject line "Self-Exclusion Request". dmwin will process self-exclusion requests within 24 hours. During a self-exclusion period, the account will be locked and no deposits, wagers, or withdrawals will be possible. Self-exclusion does not automatically cancel pending bonus offers; players should contact support to confirm all promotional credits are removed from the account prior to self-exclusion taking effect.

7Intellectual Property

All content on the dmwin platform — including but not limited to software, graphics, logos, game interfaces, text, imagery, and the dmwin brand name — is the proprietary property of dmwin or its licensed partners and is protected by applicable intellectual property law. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal gaming purposes only. You must not copy, reproduce, distribute, modify, reverse-engineer, or create derivative works from any content on the dmwin platform without prior written consent from dmwin. Unauthorised use of dmwin's intellectual property may result in account suspension and legal action.

8Limitation of Liability

dmwin provides its platform on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, dmwin disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. dmwin does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. You use the platform at your own risk.

In no event shall dmwin be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including loss of profits, loss of data, loss of gaming credits, or interruption of service. dmwin's total liability to you in connection with your use of the platform shall not exceed the total amount deposited by you in the 30 calendar days immediately preceding the event giving rise to the claim.

9Amendments to These Terms & Conditions

dmwin reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, dmwin will update the "Last Updated" date at the top of this page and, where reasonably practicable, notify registered players via the email address or phone number associated with their account. Your continued use of the dmwin platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree with any amended terms, you should stop using the platform and contact [email protected] to arrange account closure.

10Governing Law, Disputes, and Contact

These Terms & Conditions are governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with your use of the dmwin platform should in the first instance be submitted to dmwin's customer support team at [email protected]. dmwin will endeavour to resolve all disputes within 14 business days of receiving a formal written complaint. Where a dispute cannot be resolved through the internal complaints process, the parties agree to attempt resolution through good-faith negotiation before pursuing any other remedy.

For all account queries, payment issues, responsible gaming requests, or general enquiries, contact the dmwin support team at [email protected]. Support is available 24 hours a day, 7 days a week, 365 days a year, in both English and Bengali. dmwin's registered contact email for formal legal correspondence is [email protected]. Please include your registered mobile number and a brief description of your query in all correspondence to ensure the fastest possible response.